Frequently Asked Questions
Q: Do you have a color chart?
Q: How do I apply my decal?
A: View our Application Instruction page here.
Q: How long will it take to get my items?
A: TXGraphix.com prides itself on fast service. All pre-made decal orders are shipped next day after order is placed. Custom orders vary from 1-7 days depending on quantity and type of product. Shipping time is usually 2-4 days using USPS/UPS.
Q: Will I receive a confirmation e-mail after I place my order?
A: Yes you will! A detailed receipt/invoice and confirmation of your order will be sent to the e-mail address you provided immediately following the checkout process. Please review and verify that all order information is accurate.
Q: Can I return or exchange my merchandise?
A: We only accept returns or exchanges for products that are damaged or deemed faulty/unusable.
Q: What do I do if I’m having trouble getting my credit card to process?
A: Make sure you are using a Visa, MasterCard, Discover, or American Express card. Please verify that all of your information given is accurate. Incorrect card numbers, expiration dates, and security codes located on the back of the card will often cause a transaction decline. Your billing address should match the address where your credit card statements are mailed. If you are still unable to pay using our checkout, please call us at 214.766.5833 and we can assist you over the phone.
Q: What are your shipping fees?
A: Shipping is determined by weight and size. We often offer free shipping on larger orders, as well as free delivery and pick-up in the DFW area.
Q: Is my order going to be charged sales tax?
A: All orders shipped to addresses outside the state of Texas do not pay sales tax.